FAQs

What materials do you use?

Our pieces feature materials such as 925 silver, vermeil, gold-filled metals, and both natural and lab-grown gemstones. Each piece is thoughtfully selected from trusted suppliers to reflect both design and meaning. While we do our best to represent materials accurately, we don’t perform lab testing—so slight variations can happen.

How do I care for jewelry?

What is your return policy?

How long does shipping take?

Longevity depends on care, exposure to moisture, chemicals, and wear habits. Tarnishing and wear over time are natural for many metals. Store pieces separately and avoid contact with water or harsh chemicals to enjoy more longevity.

Returns are accepted within 14 days of delivery, provided items are unworn and in original packaging. If your item arrives damaged, please contact us within 7 days of delivery with photos so we can assist you promptly. All clearance items are final sale-No returns.

Standard shipping typically takes 5–14 business days depending on location and processing times.

Do your pieces carry symbolic meaning?

Any symbolic or energetic meanings associated with stones are for inspirational purposes only and are not intended as medical, psychological, or professional advice.

What does curated mean?

Juliana’s Picks is a curated collection—each piece is intentionally selected for its design, feel, and meaning. We focus on aesthetic and experience rather than in-house manufacturing or certification.

Will my piece look exactly like the photo?

Due to lighting, screen settings, and natural variations in materials, slight differences in color and appearance may occur.

Is your jewelry hypoallergenic?

Sensitivity varies from person to person. While many customers wear our pieces comfortably, we cannot guarantee reactions for all skin types.